LEE PAPA

“Complete customer satisfaction is not a choice, it’s a standard of excellence that I strive for with the singular focus on the service I bring for the benefit of each and every client – no exceptions.”

Originally licensed in 1987 as a Real Estate agent in Maryland, Lee started her career in commercial leasing and property management for a large New York developer where she was personally mentored by the president. In her desire to broaden her experience, she joined, in 1994, a real estate consulting company in Los Angeles, to spearhead their customer satisfaction survey and performance measurement research division where she successfully developed hundreds of national corporate commercial real estate clients and over a million survey participants.

In 1999, Lee launched Consultant Providers successfully focusing her considerable experience in raising the bar on marketing customer satisfaction surveys nationally to real estate companies.

In December 2003, Lee and her husband Didier Ciambra moved to Las Vegas with a view to working together in the real estate business. Didier’s entrepreneurial acumen and finance background coupled with Lee’s real estate and customer satisfaction ethos was a perfect fit in building a strong team whose strengths so naturally complemented each other.

Lee continues to practice commercial real estate. However, after spending 18 years dealing exclusively with corporate accounts, her decision to extend her focus into the residential real estate market brings her invaluable experience to serve her residential clients. Focusing her customer service philosophy, integrity and her desire to continually exceed her customer’s expectations, she helps her customers’ achieve their personal real estate goals.

In Lee’s words:

“The title “sales person” never really appealed to me because the success I achieved throughout my career was accomplished by building strong and lasting relationships through exceptional customer service. I was never able to sell something I didn’t believe in and I could never “push a sale” if it was not a best fit. Redirecting my career to include residential real estate as I turn 40 has a fitting poetry about it. Family, friends and my place in the world have become more important to me. Knowing that I am sharing my knowledge and experience freely with my customers brings me a personal satisfaction in everything I do.”

In the words of her clients:

"Complete customer satisfaction is a concept that we embrace and take very seriously. Many people can talk about the concept, Lee lives it." Linda Hedges, Indianapolis, IN

“We chose to work with Lee Papa due to her responsiveness to our needs, going the “extra mile” to deliver what we asked…and more! That coupled with the fact that she is so thorough, we knew we would receive exceptional service and we were not disappointed.” Holly Hughes, Atlanta, GA

“Professionalism, honest communications, coupled with a sense of urgency for her clients and passion for her work: these words describe Lee Papa and her way of doing business.” Leigh Anne Fowler, Memphis, TN

Lee’s extensive experience in real estate brings years of invaluable experience to the service of her clients.

email: Lee@ciambra-re.com